Cyber Incident Response & Failover Activation SOP

Learn how Ace Intl Media Ltd protects client services with a strong business continuity and disaster recovery plan focused on uptime, failover, and data resilience.

Disaster Recovery

Ensuring Service Availability, Data Integrity, and Operational Resilience at All Times.

business continuity plan

disaster recovery plan

website continuity

IT resilience

data protection and failover

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Introduction

At Ace Intl Media Ltd, we understand that digital continuity is essential.
Our systems, clients, and operations rely on a foundation of redundancy, security, and proactive planning.
This document outlines our commitment to maintaining continuous service — even in adverse conditions.

Continuity Objectives

Ensure rapid recovery and transparency post-event.

Guarantee uninterrupted hosting and portal operations through redundancy.

Protect client and company data via encrypted backups.

Maintain communication channels during incidents.

Disaster Recovery Infrastructure

Primary & Backup Servers: geographically separated Plesk environments.

Automated Backups: scheduled snapshots stored on off-site encrypted volumes.

Failover Activation: implemented using internal Continuous Service & Failover Operations Plan.

Testing: recovery and failover drills conducted quarterly before release cycles.

Incident Response

Our Cyber Incident Response & Failover Activation SOP defines the escalation path, internal notifications, and failover initiation process.
This ensures that any hardware failure, security incident, or data loss scenario is immediately contained and restored under strict audit control.

Communication During Events

Clients notified through the portal announcement system and email.

Updates posted on system status page or via verified social media channels.

Post-incident transparency reports issued within 48 hours (if applicable).

Governance & Compliance

All continuity and recovery measures align with:

ISO/IEC 27001:2022 (Information Security Management)

UK GDPR (Data Security & Integrity Principles)

ICO Guidance on Incident Response

ISO/IEC 22301:2019 (Business Continuity Management)

Disaster Recovery Infrastructure

Primary & Backup Servers: geographically separated Plesk environments.

Automated Backups: scheduled snapshots stored on off-site encrypted volumes.

Failover Activation: implemented using internal Continuous Service & Failover Operations Plan.

Testing: recovery and failover drills conducted quarterly before release cycles.

Contact for Continuity & Compliance

📧 info@aceintlmedia.com
☎️ +44 1342 621126 (Work)
🕒 Business Hours: Mon–Fri, 9:00–18:00 BST

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Continuity Objectives

Ensure rapid recovery and transparency post-event.

Guarantee uninterrupted hosting and portal operations through redundancy.

Protect client and company data via encrypted backups.

Maintain communication channels during incidents.

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