Client Onboarding Process

At Ace Intl Media, we believe every client deserves a smooth start. Our onboarding process ensures you get the most from your services right away, with guidance every step of the way.

Ace Intl Media Hosting Portal – Manage invoices and payments online — Ace Intl Media Client Onboarding

Step 1: Order Confirmation

Once you place your order, you’ll receive a confirmation email with your login details for the Client Portal. From here, you can manage billing, support, and all your services.

Step 2: Welcome Pack

Within 24 hours, you’ll receive a Welcome Pack with:

Quick Start Guides for your service (Hosting, Website Builder, SEO, Email, etc.)
Links to our Knowledgebase and Resources
Access to book a free 15-minute consultation call if needed

Step 3: Personal Follow-Up Call

One of our team members will contact you within 3–5 business days for a short call.
This is our chance to:

Understand your goals and needs
Help with any setup questions
Update your profile in WHMCS so our team knows how to best support you

Step 4: Setup & Resources

We’ll guide you through setting up your service. Depending on what you ordered, this may include:

Connecting your domain
Setting up your Professional Email
Building your first website with Sitejet or Weebly
Running your first SEO scan with Marketgoo
Scheduling your first social media posts with SocialBee

Step 5: Ongoing Support

Our support doesn’t stop after setup. You’ll receive:

A 7-day check-in email to see how things are going
Access to our 24/7 Support Desk via the Client Portal
Monthly tips, tutorials, and case studies to help your business grow

Step 6: Long-Term Partnership

We’re here to grow with you. Whether you need SEO, web design, marketing campaigns, or advanced hosting, our team will always be ready to help.

Infographic banner showing Ace Intl Media client onboarding process from order confirmation to long-term growth

FAQ

Frequently Asked Questions

1. How soon will I hear from Ace Intl Media after placing an order?

You’ll receive an instant confirmation email with your Client Portal login. Within 24 hours, we’ll send your Welcome Pack and resources.

2. Why do you make a follow-up phone call?

3. What information do I need to provide during onboarding?

4. What if I’m not available for the onboarding call?

5. How long does the onboarding process take?

6. Can I skip onboarding if I already know what I’m doing?

7. How do I get help after onboarding?

Get Started Today

Your journey with Ace Intl Media begins the moment you sign up.
From instant access to your Client Portal, to your Welcome Pack, personal follow-up call, and ongoing support — we’re here to make sure you succeed every step of the way.

Get Started Today