Privacy Policy

Last updated: 1 September 2025

Ace Intl Media Ltd (Company Number: 16568627), registered in England and Wales, (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, website, and client portal.

1. Information We Collect

We may collect the following types of information:

  • We may collect the following types of information:
  • Personal Information: Name, email address, phone number, billing address, company details.
  • Account Information: Login credentials, support requests, service preferences.
  • Payment Information: Processed securely via third-party providers (we do not store full card details).
  • Technical Data: IP address, browser type, device information, server logs, cookies, and analytics data.

2. How We Use Your Information

We use your information to:

  • Provide and manage hosting, domains, SSLs, and other digital services.
  • Process payments and issue invoices.
  • Communicate with you regarding your account, support requests, or service updates.
  • Improve our services, website performance, and security.
  • Comply with legal obligations and regulatory requirements.

3. Sharing of Information

We do not sell your personal data. We may share information only with:

  • Service providers (e.g., domain registrars, SSL issuers, payment processors).
  • Regulatory authorities if required by law.
  • IT and security partners to maintain system integrity.

4. Data Retention

  • We retain personal data only as long as necessary to provide our services or comply with legal obligations.
  • Financial and transactional records are retained for a minimum of 6 years as required under UK law.

5. Cookies & Tracking

Our website and client portal use cookies to improve user experience, track usage, and support essential functionality. You can manage cookie preferences in your browser settings.

6. Marketing Communications & Newsletters

  • With your consent, we may use your email address to send you promotional content, newsletters, service updates, and special offers.
  • You can opt-in to receive these communications when creating an account, subscribing through our website, or updating your preferences in the client portal.
  • You can opt-out at any time by:
  • Clicking the “unsubscribe” link in any email we send, or
  • Contacting us at info@aceintlmedia.com with your request.
  • Even if you unsubscribe from marketing emails, we may still send you important service-related communications (e.g., billing notices, security alerts, or account updates).

7. Your Rights (GDPR)

As a resident of the UK or EU, you have the right to:

  • Access, correct, or update your personal data.
  • Request deletion of your data (where legally permissible).
  • Restrict or object to certain data processing.
  • Request a copy of your personal data in a portable format.
  • Withdraw consent for marketing communications at any time.

Requests can be made by contacting us at info@aceintlmedia.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

9. International Transfers

Where services involve providers outside the UK/EEA (e.g., domain registrars), we ensure adequate safeguards are in place (such as Standard Contractual Clauses or equivalent measures).

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

For questions about this Privacy Policy or your data rights, please contact us:

Ace Intl Media Ltd
Company Number: 16568627
Email: info@aceintlmedia.com
Work: +44 1342 621126
Mobile: +44 7403 295904