How We Work

From Initial Contact to Delivery & Ongoing Management

This page explains how projects are delivered at Ace Intl Media, what clients should expect at each stage, and why not every project follows the same model.

Some services follow a defined structure.
Others require bespoke planning, infrastructure, and architecture — especially for international growth and advanced eCommerce.

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🔁 Our Delivery Framework (At a Glance)

This is the flow that will appear as a visual diagram on this page.

Initial Contact
      ↓
Discovery & Consultation
      ↓
Service Model Decision
(Standard or Bespoke)
      ↓
Project Outline & Architecture
      ↓
Proposal & Contract
      ↓
Portal & Project Setup
      ↓
Implementation & Reporting
      ↓
Review, Testing & Refinement
      ↓
Launch & Ongoing Management

This framework keeps projects clear, accountable, and scalable.

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Step 1: Initial Contact & Enquiry

Clients contact us via:

• Website enquiry forms
• Client Portal
• Sales or Support tickets
• Live chat

At this stage, we determine:

• Your goals and expectations
• Whether your needs align with our services
• Whether your project fits a standard service or requires a custom solution
• Whether the scope is UK-only or international

This step is about qualification, not assumptions.

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Step 2: Discovery & Consultation

If your enquiry progresses, we conduct a structured consultation to understand:

• Business objectives
• Target markets (UK vs international)
• Technical and design requirements
• Growth, scale, and future expansion plans

This step is critical for:

• International clients
• Businesses expanding outside the UK
• eCommerce platforms
• Infrastructure-heavy projects

No pricing or timelines are finalised before discovery.

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Step 3: Choosing the Right Service Model

✅ Standard Service Model

Used where requirements are clear and contained, such as:

• UK-based websites
• Subscription web design plans
• Managed business websites
• Content-focused platforms

These services:

• Follow the defined scope and pricing
• Are delivered efficiently
• They are ideal for predictable needs

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⚙️ Bespoke & Advanced Model

Used when complexity increases, including:

• International businesses
• Multi-language or multi-currency eCommerce
• Advanced checkout, logistics, or tax handling
• Custom platforms or portals
• Server provisioning and cloud infrastructure
• Multi-region hosting and redundancy
• API-driven systems and integrations

These projects cannot follow a fixed package and require tailored architecture.

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Step 4: Project Outline & Architecture

Once the correct model is identified, we create a project outline, which may include:

• Scope and deliverables
• Design approach (standard or bespoke)
• Platform and eCommerce architecture
• Hosting and server strategy
• Regional, compliance, and performance considerations
• Milestones and delivery phases

This is where complexity is properly accounted for — not hidden.

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Step 5: Proposal, Contract & Agreement

Before work begins:

• A formal proposal is issued
• Pricing model is confirmed (subscription, custom, or hybrid)
• Responsibilities and exclusions are defined
• A service agreement or contract is signed

No work begins without a clear agreement in place.

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Step 6: Portal, Billing & Project Setup

After approval:

• Your Client Portal account is activated
• Billing and subscriptions are assigned
• A dedicated project workspace is created at:

👉 https://project.aceintlmedia.com

👉 https://portal.aceintlmedia.com

This workspace is the single source of truth for:

• Tasks and milestones
• Progress updates
• Decisions and notes
• Reporting and accountability

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Step 7: Implementation & Managed Delivery

During delivery:

• Work follows the agreed scope and architecture
• Tasks are updated in the project system
• Progress and decisions are documented
• Any changes are assessed before implementation

For complex projects, delivery may be phased.

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Step 8: Review, Testing & Refinement

Before launch:

• Review checkpoints are scheduled
• Testing is carried out (especially for e-commerce and platforms)
• Feedback is captured clearly
• Refinements stay within the agreed scope

Out-of-scope requests are discussed and approved before proceeding.

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Step 9: Launch, Infrastructure & Ongoing Management

Once approved:

• The project is launched
• Infrastructure is monitored (where applicable)
• Subscriptions or ongoing services continue
• Support remains available via the portal

International and advanced clients may also receive:

• Performance reviews
• Scaling recommendations
• Infrastructure optimisation

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How Communication Is Structured

To avoid confusion, communication is separated by purpose:

🔹 Project Updates & Reporting

📍 project.aceintlmedia.com

🔹 Billing & Services

📍 Client Portal

🔹 Support & Requests

📍 Support Tickets

This ensures clarity, traceability, and continuity.

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Why This Approach Matters

• Not every business needs the same solution
• Not every project should be forced into a package
• International and infrastructure projects demand planning
• Transparency prevents delays and misunderstandings

Our framework allows us to support simple websites and complex global platforms with equal professionalism.

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Summary

• Some services are standardised
• Others are bespoke by necessity
• International expansion and advanced e-commerce requirea tailored architecture
• Servers, cloud infrastructure, and integrations are part of our capability
• Everything is documented, tracked, and communicated clearly

There is no one-size-fits-all model — and that is exactly how it should be.

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Frequently Asked Questions

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